Is your business relocating? Do you know what qualities to look for in a professional moving company? Selecting the right moving service can mean the difference between a stressful and successful relocation. Knowing what to look for and what questions to ask when vetting moving companies can help you find the right commercial moving company for your needs. Here’s what you need to know.
1. Excellent Customer Service
Using a company that provides its clients with excellent customer service is essential. Gauging customer service can be challenging, so when you’re contacting moving companies, ask yourself questions such as:
- Do they answer the phone right away?
- Are they polite when they talk?
- Do they respond to questions quickly and accurately?
- Do the phone representatives seem well-trained and informed?
The answers to these questions can help you determine whether the moving company you’re speaking with offers good service you can count on.
2. Commercial Moving Experience
Not all moving experiences are the same. Residential customers are very different from commercial customers, so finding a mover with experience helping commercial clients through their relocations is crucial. When you meet with your moving company to discuss your relocation, ask them about their previous experience.
They should be able to tell you how many years they’ve been helping commercial customers with their relocations and what moving challenges they can help their commercial clients overcome. They should also have good references from previous commercial relocations.
3. Good Reputation
A good reputation is essential. You should be able to gauge your moving company’s reputation by looking at its presence online. Some qualities to look for that would indicate your moving company has a good reputation:
- Good online reviews
- Professional website
- Member of local associations
- Award-winning service
If the company has a good reputation, you may also be referred to that company by previous customers. Speak with other businesses you know of that have relocated recently to find out if they would refer their moving company.
4. Affordable Pricing
Once you know your moving budget, find a moving company with affordable pricing that fits within that budget. Finding the right mover doesn’t mean finding the cheapest mover. While finding a company that will provide a service you can afford is important, price isn’t everything. Compare multiple moving companies before settling on one that makes you feel comfortable.
5. Full Range of Services
Are you in need of a moving company that will pack up some of your files and other items? If you’re planning to do only some packing on your own, find a moving company that offers a full range of services. This can make your relocation less work for your staff, so you can get up and going more quickly after your relocation.
6. Flexible Scheduling
Moving can be disruptive, but wisely scheduling your move can help. Find a moving company that can work within your schedule to make your relocation the least disruptive event possible.
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